Supported living, inspection-ready.
Your supported livingcare is good. Proving it shouldn’t take a frantic week. We make Nourish or Log my Care, and the spreadsheets around it, produce a clean, inspection-ready trail, and we fill the gaps they leave. We do not sell a rival care-records system, and we never interpret a CQC standard: your registered manager stays the authority on the rule. We make the evidence easy to produce. Nothing more, nothing that crosses that line.
For independent supported living providers in England, the single-site and small-group end, not NHS Trusts and not the national chains.
or ring us on 07754 218 688 any weekday · costs nothing to chat
Well-led is the
most-failed domain
for supported living care.
Across 1,358 supported living providers in the data, the most-failed CQC domain was Well-led (365, 27%), then Safe (310, 23%). Smaller teams spread across more sites. The recurring gap is reconciling evidence that lives in several places into one consistent picture, without re-keying.
Aggregate figures only. Never a named provider. Our analysis of public reports, not affiliated with or endorsed by CQC.
Share of 1,358 supported living providers marked down on each domain, from our reading of public reports.
Supported living spreads a small team across several settings, often a handful of houses or flats, so the same evidence lives in more places than it would under one roof. The audits get done and the support happens, but reconciling the proof from every site into one consistent picture takes real effort, and a gap at one address is easy to miss from the office. That's a governance-and-evidence gap, not a care one, and it's the one we close. We never tell you what Well-led requires of you, your registered manager owns the rule.
“A Well-ledmark-down is almost never a sign the care is bad. It’s a sign the evidence of good care is scattered.”
Ordered by what
supported living care feels most.
The same recurring themes show up across every service type, but the order differs. Here they are ranked for supported livingcare, each mapped to its CQC domain. For every one: the gap in CQC’s own terms, what we build, and the inspection-ready outcome. We never read the standard for you.
Cross-site evidence reconciliation
flagged commonThe same audits, checks, and records live separately at each house or flat, so building one consistent picture across every site means re-keying and chasing, and a gap at one address is easy to miss.
We reconcile the evidence from every site into one place, so a missing check or a stale record at any address surfaces centrally. Cross-site reconciliation without re-keying.
One consistent, current picture across every setting, assembled rather than chased.
Rota and staffing evidence across sites
flagged ~63%Rotas, handovers, and staffing levels are managed per site in apps that don't join up, so the staffing evidence across the whole service takes effort to produce.
We bridge the rota and handover tools across sites so the staffing evidence and the audit trail assemble themselves centrally. Filling the gap between the apps.
Staffing evidence that's ready across every site, not reconstructed one address at a time.
Audits into an inspection-ready trail
flagged ~97%Audits get done at each site, but the evidence is scattered across the care system, spreadsheets, and shared drives, so the trail can't be produced on the day.
We pull what Nourish or Log my Care already holds into a single time-stamped ledger with an on-demand export. Making existing evidence inspection-ready.
The audit trail assembles itself as you go, across every site, not in a frantic week before a visit.
Training and competency tracking
flagged ~91%Training records and competency sign-offs for a small team across sites live on a spreadsheet, and a lapse only shows up when someone goes looking.
We build a tracker with automated renewal alerts that surfaces what's stale and what's due across every site. Filling the gap the care system leaves.
Up-to-date competence records for the whole team, with nothing relying on memory.
Real-time oversight dashboards
flagged ~72%Oversight of several sites lives in several tools, and the registered manager becomes the integration layer, assembling the picture by hand.
We pull your own care-system data into a real-time dashboard the underlying tools don't quite produce. Turning data you already hold into visible governance.
The whole service's picture is visible whenever it's needed, not reconstructed on request.
Frequencies are aggregate-only, from our reading of public CQC reports for supported livingcare. They describe how often a theme is tech-fixable, never a judgement of any provider’s care.
We build
alongside Nourish or Log my Care.
Most supported-living providers we work with run Nourish or Log my Care across their sites, with spreadsheets around them. We build alongside whichever one you run, not on top of it. We don't replace your care system, we don't sell a rival, and if the fix is a setting you already pay for, we'll tell you that and stop there.
We never interpret a CQC standard, and we don’t sell a care-records system or an eMAR. If a provider needs one, that’s a different product from a different company, and we make whichever one you choose produce the evidence. The full boundary lives on the CQC inspection-ready pillar, and the work is delivered through our four delivery pillars.
Not a guess.
Already built.
A CQC-grade care onboarding automation
We built an automated candidate-onboarding chase for an independent provider that handles the DBS, health, occupational-health, and reasonable-adjustments evidence trail end to end, with a two-track flow that only opens post-offer checks after a conditional offer, to stay inside Equality Act s.60. The manual chasing that used to swallow staff time runs itself, and the evidence trail is assembled as it goes. The same shape of work we now do for supported living care: making the evidence the systems already hold easy to produce.
Behind it sits our reading of more than 10,000 public CQC reports, and a track record of the same methodology, sized differently, saving a global aerospace group more than £2M and recovering 14 hours a week per worker at a recruitment operation. See the case files.
Common questions.
- Our evidence is scattered across several houses. Can you pull it together?
- That's the most distinctive fix for supported living, and it's where we start. Because a small team spreads across several settings, the same evidence lives in more places than it would under one roof. We reconcile the evidence from every site into one place, so a missing check or a stale record at any address surfaces centrally rather than being chased one house at a time.
- Do you replace Nourish or Log my Care?
- No. We build around the care system you already run rather than asking you to migrate off it. We're not a care-records vendor and we never will be. The aim is to make the system you've already paid for produce a clean, inspection-ready trail across every site, and to fill the gaps it leaves.
- Do you tell us what CQC requires of a supported-living service?
- No, never. We won't tell you what Well-led or any domain requires of you, whether you meet it, or how an inspector will score you. Your registered manager stays the authority on the rule. What we'll say from our reading of public reports is that Well-led is the most-failed domain for supported living too, and across sites that's almost always a reconciliation-and-oversight gap rather than a care one. We make that evidence easy to produce.
- We're a small provider with a few sites. Is this for us?
- Exactly so. Small teams across several sites are our native size, and they feel the cross-site reconciliation problem most. The fixes, a central reconciliation view and renewal alerts across every address, take the manual chasing off the registered manager and make the proof producible without visiting each site to assemble it.
- What does it cost?
- You get a fixed number before you book a call. We don't bill by the hour and there's no surprise invoice: once we've seen the shape of the evidence gap, we agree a fixed fee for the work. The free website plan (£0 up front, £50 a month) is the one price published on the site; for the operations work the figure depends on the shape of the build, and we'll talk it through on the phone.
The proof is already
in your systems.
Hope your week’s going well. 15 minutes, costs nothing. Tell us where the evidence falls down in your supported livingcare when an inspection’s coming, and we’ll tell you straight whether we can help. We make the systems you already run produce the proof. We never interpret the standard.
or ring us on 07754 218 688 any weekday
A category that hides every price, and a firm that doesn’t. Our free website plan is the one number on the site: nothing to build, a fixed monthly. Just after a website for your service? Request your free website.