This document is the agreement between Alex Sais trading as Orchestrix (“the bureau”) and you (“the client”) for the Custom Websites plan offered at /websites. Each client signs an Order Form that incorporates the full master terms; this page publishes the current version of those terms in condensed numbered form. If anything here differs from the master terms named in your signed Order Form, your signed version applies. Plain English throughout. If any clause is unclear, the bureau will explain it on the discovery call before signature.
1.1 The bureau is Alex Sais, trading as Orchestrix, a sole proprietor based in Nottingham, United Kingdom. Orchestrix is not a limited company and is not VAT-registered.
1.2 The client is the business named on the signed Order Form that activates this agreement. This is a business-to-business agreement: the client signs a business-purpose declaration on the Order Form.
2.1 The bureau will design and build a 5-page custom static website for the client, then host and look after that website for the term of this agreement. The build is included at no upfront charge.
2.2 The included build covers: one custom design (with up to two rounds of revisions), five pages of layout and copy implementation from material the client provides, mobile-first responsive build, accessibility basics, performance tuning, SEO foundations (metadata, sitemap, structured data, Core Web Vitals), domain registration in the client's name, SSL certificate, contact form delivery to one inbox the client specifies.
2.3 The bureau will deploy the site to UK-based hosting infrastructure operated by the bureau, configure DNS to point the registered domain at the site, and confirm launch in writing.
2.4 During the term of this agreement, the bureau will provide: ongoing UK hosting, SSL certificate maintenance, monthly off-site backups, uptime monitoring, security patches, and small content edits (defined in clause 4).
3.1 Signing the Order Form opens a two-week build window in which the parties get the site finished and live together: the bureau doing the design and build, the client supplying content and feedback within the timescales in clause 11.
3.2 The minimum term is 24 months, starting on the commencement date: 14 days after both parties have signed the Order Form. The first monthly payment also falls due on the commencement date (clause 5.2). With the client's engagement the site is normally live by then, but the commencement date, the term and the payments do not depend on the launch date where a delay is on the client's side. If a launch delay is caused solely by the bureau and runs more than 14 days past the commencement date, the monthly fee is credited for the late period.
3.3 At the end of the 24-month minimum term, this agreement renews automatically for further 12-month terms at the same monthly rate, unless either party gives at least 30 days' written notice before the renewal date that the agreement should end at the end of the current term. The bureau sends a reminder before every renewal. Notice ends the agreement at the end of the current term, with nothing further to pay. Ending the agreement part-way through a term is covered by clause 7.
4.1 Hosting on the bureau's UK infrastructure, SSL certificate, monthly off-site backups, uptime monitoring, security patches, and custom domain registration and annual renewal in the client's name.
4.2 “Small content edits”, defined as: text edits to existing pages (typo fixes, phone numbers, opening hours, address, paragraph rewrites), image swaps on existing pages, link updates. Edits are typically completed within 3 working days of a written request.
4.3 What is not included (each can be added by a separate fixed-fee quote): new pages beyond the original five, restructures of the design, e-commerce or payments, content management systems, login systems or member areas, custom integrations with third-party software, content writing or copywriting, photography, ongoing SEO marketing services, paid advertising, redesigns.
5.1 The monthly fee is £50 GBP, paid by bank transfer (a monthly standing order is easiest). Orchestrix is not VAT-registered, so £50 is the actual amount collected each month.
5.2 The build begins at signature. The first monthly payment falls due on the commencement date, 14 days after signature, and subsequent payments on the same calendar day of each month. Payments are due regardless of the launch date, subject only to the bureau-delay credit in clause 3.2.
5.3 The monthly fee is fixed for the 24-month minimum term and does not increase during that period. After the minimum term, any rate change takes effect only from the start of a renewal term and requires at least 60 days' written notice before the renewal date; if the client does not accept the new rate, they may end the agreement at the end of the current term under clause 3.2 without further obligation.
6.1 The domain is registered in the client's name from day one. The client owns the domain throughout and after this agreement, along with all content and assets it supplies.
6.2 While the plan is live and paid up, the client has full use of the live site under licence. Ownership of the bespoke design and source code transfers to the client on completing the minimum term with the account paid up, or earlier on paying the early-exit settlement in clause 7. Until then the bespoke work remains the bureau's: it is what protects a free build from being walked off with before the commitment behind it has been honoured. The bureau retains a non-exclusive licence to display the site in its portfolio, with the client's consent to any named use.
6.3 On ownership transferring, a full export of the website (source code and assets, ready to take to any developer) is delivered free of charge, with a target of 5 working days. The client can have its own supplied content back at any time.
6.4 Third-party assets supplied by the client (logos, photographs, copy) remain the client's property. Third-party assets sourced by the bureau (stock photos, icon sets, fonts) are licensed for use on the client's site under the licence terms of the originating source.
7.1 The client may end this agreement at any time part-way through the 24-month minimum term or a 12-month renewal term. On cancellation, the remaining months of the current term, billed at £50 each, become payable as a single settlement. On the settlement clearing, ownership of the build transfers and a full export is delivered within 5 working days. Nothing else is added on top.
7.2 Before launch only: if the client cancels the project, or stops engaging with the build despite written reminders (14 days of silence, a written notice, then 14 more), the bureau may close the project. A closing fee of £300 applies, with monthly fees already paid or payable credited against it, so a project closed before launch never costs the client more than £300 in total. The fee never applies where the hold-up is on the bureau's side.
7.3 The minimum term is what makes the free build economically possible: the bureau covers the build cost upfront and recovers it through the hosting plan. The settlement clause exists to keep the offer honest for clients who complete the term.
8.1 If a monthly payment has not arrived by its due date, the bureau sends a friendly reminder and asks for it to be made within 7 working days.
8.2 If the account remains unpaid 14 days after the original due date, the bureau may suspend the website (take it offline) until the balance is cleared. The domain remains registered in the client's name during any suspension.
8.3 Continued non-payment beyond 30 days may result in formal demand letters and, where necessary, recovery through the small claims process, with statutory interest under the Late Payment of Commercial Debts (Interest) Act 1998. Where the client is a sole trader, the balance is owed personally; where the client is a company, the company owes it.
8.4 A suspended site can be reinstated at any point on payment of the outstanding balance. The bureau does not delete client data without 60 days' written notice after termination.
9.1 The bureau provides hosting on a best-effort basis. There is no formal uptime SLA. The bureau is one operator; an enterprise-grade availability guarantee would not be honest.
9.2 In practice the bureau's hosting platform has run uninterrupted, with monitoring and on-call response during UK business hours and best-effort response outside them. Issues are typically resolved within hours.
9.3 The bureau is not liable for downtime, lost revenue, or consequential losses arising from hosting outages, third-party service failures (DNS, certificate authorities, upstream networks), or events outside the bureau's reasonable control.
10.1 Small content edits as defined in clause 4.2 are included for the term of this agreement.
10.2 Anything beyond small content edits is quoted as a separate fixed-fee project. The bureau will quote within 3 working days of a written brief. The client is under no obligation to accept the quote.
10.3 New pages, redesigns, new features, integrations, and migrations to a different hosting platform are common reasons clients commission follow-up work. None is required to keep the plan running.
11.1 The build is a two-week job the parties do together. During the build window the client will: supply the content needed for the build (copy, photographs, logos, brand assets, prices) within 5 working days of signature; respond to design and review requests within 2 working days; and grant the domain or DNS access needed for go-live. Signing the Order Form is a commitment to be available for this.
11.2 The client confirms it owns or has licence to use the content it provides, and that the content is lawful and does not infringe third-party rights. The bureau is not liable for content the client supplies.
11.3 Outside the build window, the client will respond to design and copy review requests within 10 working days. If no response is received within the applicable period (5 working days during the build window), the bureau may proceed with the version last shown.
12.1 The bureau acts as a data processor for personal data submitted through the client's website (for example, contact form submissions). The client is the data controller for that information.
12.2 The bureau holds the client's own business and billing contact details as a data controller, under the bureau's privacy policy.
12.3 The bureau hosts in the UK and does not transfer personal data outside the UK or EEA without the client's written agreement.
13.1 Each party will keep the other party's commercial information confidential, except where disclosure is required by law.
13.2 The bureau may reference the client by name in marketing material (case studies, portfolio listings, social posts) only with the client's prior written consent. Anonymised reference (descriptor and sector, without a name) is permitted without separate consent.
14.1 Nothing in this agreement limits liability for death or personal injury caused by negligence, for fraud, or for any other liability that cannot be limited under English law.
14.2 Subject to clause 14.1, the bureau's total aggregate liability under this agreement is capped at the total fees paid by the client in the 12 months preceding the event giving rise to the claim.
14.3 Neither party is liable for indirect or consequential loss, including loss of profits, loss of business opportunity, or loss of anticipated savings.
15.1 This agreement is governed by the laws of England and Wales.
15.2 The parties will attempt to resolve disputes through direct conversation in the first instance. Failing that, disputes are subject to the exclusive jurisdiction of the courts of England and Wales.
16.1 The bureau may update these terms from time to time. The version effective on the date of signature applies to the client's agreement throughout the 24-month minimum term.
16.2 After the minimum term, the bureau may give at least 60 days' written notice of changes, taking effect from the next renewal term; the client may end the agreement at the end of the current term under clause 3.2 if it does not accept the changes.
16.3 The current version of these terms is always published at /legal/website-plan-terms.
Questions about this agreement, or about an existing plan, go to alex.sais@orchestrix.co.uk. The discovery call is the best place to walk through the terms before signature.